FAQ – Frequently Asked Questions

You can find the answer to this – and much more – in the Auraris Works Directory. Here you can learn about the artist and the individual works, and see even more works that are not currently available.

To ensure clarity in the shop, we always display only a curated selection of works – which is regularly updated and supplemented. You can find a much larger selection of works in the Auraris Works Directory.

If you are interested in a work that is not currently available in the shop, please feel free to send us a short inquiry by email. We are happy to take it as a suggestion for the next shop selection or find an individual solution for you.

Currently, we offer our art prints exclusively unframed – giving you complete freedom to choose a frame that perfectly matches your personal taste and interior. If you have a specific frame in mind or would like a framed version, simply send us an email and describe your idea. We are happy to take your feedback as a suggestion for our next shop selection – or we can work together to find an individual solution for you.

Production time is usually 2–3 business days, followed by shipping with a delivery time of an additional 3–7 business days within Europe. In total, you can expect 5–10 business days. As soon as your package is on its way, you will automatically receive a shipping confirmation with a tracking link.

We deliver to all European countries, including Germany, Austria, Switzerland, France, the Netherlands, and many more. For deliveries outside Europe, please contact us directly – we will find a solution together.

Shipping costs depend on the country of delivery, package size, and weight. You will see the exact amount transparently at checkout before completing your order. For larger orders or bulk purchases, we offer discounted rates upon request.

No, all our art prints are delivered without a watermark. You receive a clean, ready-to-print product in gallery quality – exactly as it belongs on your wall.

We exclusively use acid-free fine art papers and gallery boards that have been specially developed for high-quality art printing. These materials are age-resistant, colorfast, and meet the requirements of galleries and collectors. Depending on the motif and format, we use matte or satin-glossy surfaces for optimal effect.

Our art prints are produced using the Giclée process with 12-color ink systems. Unlike conventional CMYK four-color printing – which only uses cyan, magenta, yellow, and black – the 12-color Giclée system allows for a significantly larger color gamut. This means: finer color gradations, deeper black tones, brighter colors, and more precise reproduction of lights and shadows. The result is a print that does justice to digital artworks and photographs in gallery quality.

Thanks to the Giclée 12-color process and professional color management (ICC profiles), we achieve a very high degree of congruence between screen display and print. Slight deviations can still occur, as screens are self-illuminating and prints use reflected light. We recommend having your monitor calibrated to sRGB for the best possible preview.

As each print is custom-made to order, returns for personal reasons are unfortunately not possible. In case of damage, printing errors, or incorrect delivery, we will of course exchange it free of charge. In this case, please contact us within 14 days of receipt.

Please photograph the damaged product and the packaging and send us the pictures along with your order number to our support email. We process complaints as quickly as possible and arrange for a free replacement or a refund – without any complications.

Since production starts immediately after the order is received, the window for changes is very short – from a few minutes to a maximum of 2 hours after purchase. Please contact us as soon as possible by email. We will do our best to accommodate your change.